Terms & Conditions

Welcome to JACKCAVE
Where we take pride in breathing new life into quality designs. Designs are made with “Old & New” resources of leathers, fabrics and hardwares to create chic, hip & cool products for your BODY.

JACKCAVE products are innovative, eclectic and dynamic, distinguishable for their: detailing, surface designs and fabric manipulations that are used.  

NOTE:
JACKCAVE provides full and accurate descriptions of all items listed. All measurements, weight and color descriptions are "approximate", as each item is individually handmade.   *Before making your purchase, please ensure that the measurements, weight and color meet your specific wants/needs.  JACKCAVE, takes every measure to ensure that clear photographs are displayed that reflect the color as accurately as possible; due to the fact that some colors may display differently depending on individual computer monitors.

By placing an order at JACKCAVE, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at JACKCAVE for the sale and supply of any products. None of these terms & conditions affect your statutory rights.

Force Majeure

Events outside JACKCAVE control, which is not reasonably foreseeable, shall be considered force majeure, meaning that JACKCAVE is released from JACKCAVE'S obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment

• Payment can be made via Paypal which accepts all major credit and debit cards.
• It is possible to pay with a credit card through PayPal without opening an account.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Squarepace is not responsible for any content, interactions or transfers made on http://shop.JACKCAVE.com

SHIPPING

US

• All purchases will be shipped with tracking as soon as payment received and cleared.
• Any order placed that is 3 to 5 items, purchases will be shipped with tracking within 5 working days of payment received and cleared.
• Payment must be received within 2 working days of placing your order or JACKCAVE reserves the right to cancel the transaction and re-list the item.

INTERNATIONAL

• When payment has cleared, 10 Business Days Delivery by end of day UPS Worldwide Expedited
• Any order placed that is 3 to 5 items, purchases will be shipped with tracking within 15 working days of payment received and cleared.
• Payment must be received within 2 working days of placing your order or JACKCAVE reserves the right to cancel the transaction and re-list the item.
• International orders do not include tracking.

SHIPPING NOTE
• JACKCAVE is not responsible for lost packages due to incorrect address.
• We are not responsible for packages lost or stolen in transit.
• We do not support returns, reships or credits for items shipped internationally through a third party.

IMPORTANT
• MOST COURIERS CANNOT DELIVER TO A PO BOX ADDRESS, SO PLEASE PROVIDE A FULL RESIDENTIAL OR COMMERCIAL POSTAL ADDRESS.

REFUND POLICY

• I offer CREDIT or EXCHANGE of equal amount; and If CREDIT or EXCHANGE is a higher amount, customer pays the difference.

• If you have requested a REFUND, be advised that returning funds usually take 7-21 working days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).

• YOU MUST CONTACT ME within 24 hours to advise me that you wish to return your item or items.

• ALL ITEMS MUST NOT BE USED and returned in good condition with TAGS attached in the same place when you received the item.

• All SALE merchandise merchant is final.

• For returns and exchanges, you are responsible for all shipping costs when sending your merchandise back to us and must have a Return Authorization Form accompaning the return merchandise. We reserve the right not to accept any returns without a Return Authorization.
Ship the package to:
    Jack Cave Inc.
    2251 South Michigan Ave. #300
    Chicago, IL 60616

• You will be notified when your return is received at our facilities with an indication as to what will follow.
 
• We are tight on quality and we do our best to make sure the best quality product goes out. If you receive a damaged or defective item, please contact us immediately or within 2 days after receiving the items(s). We will pay for shipping if item is received defective or damaged. Please note that we may request for you to email/send pictures of damaged or defective merchandise.

• If you receive defective or damaged product, a REFUND will be issued in the same method of payment as the original payment (i.e., credit card).  Your refund will include the cost of the item, plus any applicable sales tax.  Shipping and handling will not be refunded.

• Since some of our accessories are one-of-a-kind, limited edition and uses resources that are limited, any damaged or defective part that is replaced on a item will be matched as close to the original piece as possible (subject to availability of resources) and JACKCAVE will choose what is best for the product.

• I am always happy to answer any questions before you make your purchase.

IMPORTANT
IF YOU ARE NOT SATISFIED WITH YOUR ORDER FOR ANY REASON PLEASE MESSAGE ME BEFORE POSTING ANY NEUTRAL OR NEGATIVE FEEDBACK. I'D RATHER WORK WITH YOU TO CORRECT THE PROBLEM.

JACKCAVE
cavejackr1@gmail.com
509-939-2837

ADDITIONAL INFORMATION

CUSTOMIZATION
• Please note that customized items are not refundable.

NOTICE
• Because our items are all handmade, your order might have slight variations from posted photos. Items may be slightly different in color due to your monitor's settings.